Find answers to the most commonly asked questions
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Your satisfaction is our priority. Kindly provide photos or videos to expedite issue resolution. We assure compensation for non-user-induced or modified issues. Additionally, anticipate our preventive solution to maintain seamless operations. Your collaboration enriches the Wheelsway experience.
Absolutely, WheelsWay prides itself on solving application-specific problems with creative and intuitive designs. Our engineers are ready to tackle your caster and nonpowered material handling needs. Please contact eric@wheelswaycaster.com to get your caster rolling!
Please check our caster buying guide or contact us directly via eric@wheelswaycaster.com
Communication is key! Reach out to us – whether it's a quick call to explore the perfect fit for your needs or a detailed email sharing your requirements. Our website offers the convenience of submitting a form or quote request as well. Let's connect and find the ideal solution for you.
Absolutely, we can do stamped logos, laser printing, and stickers. OEM packing is our acquaintance. Such as inner box packing, barcode stickers, PP bags, hanging tags, blister cards, anti-moisture paper, moisture absorbers, and more.
We use export quality thick carton to pack the goods, 115x85x15 cm and 120x80x15 cm fumigated wooden pallet, wooden crates are also available.
At Wheelsway, quality is paramount for our longevity. We collaborate closely with customers to confirm specifics like packaging and product requirements. Our production process includes pre-production sample checks, in-process assessments, pre-packing inspections, and final inspections. This thorough approach helps us identify and rectify errors early, ensuring cost savings for both our company and customers.
We couldn't possibly put all the items on our site, if you can't find what you are looking for, contact us and send us the details, because we probably have what you need.
Yes, all of our casters are tested in our test center or third party test institutioin like TUV and SGS. 2D and 3D drawing are both available.
Usually our production lead-time is 40 days, and we are close to ports in Guangzhou and Shenzhen.
It depends on different items. Usually, we will quote the MOQ along with the quotation sheet.
We are WheelsWay, a pioneering hub for all your caster wheel needs, we have a vision to provide comprehensive caster solutions to our customers.